Gen AI agents are starting to deliver breakthrough value, but only when companies figure out how to build and orchestrate hundreds of them.
Modernizing these aging systems and paying down tech debt have traditionally been considered an “IT problem,” and business leaders have been content to more or less kick the problem down the road. The reasons are familiar: it’s too expensive (often hundreds of millions of dollars), it takes too long (five to seven years), it’s too disruptive, the return on the investment is unclear, and the current systems basically work. (McKinsey)