Are AI and Analytics the Ultimate Tools for Next-level Customer Service?

Artificial intelligence technologies are propelling business applications to a whole new level. Business users now have access to a wide range of AI tools to help them augment, automate and improve everyday business tasks and processes, enabling them to improve customer service and achieve their goals.

Whilst AI can contribute to the growing fear of being obsolete (known as FOBO) and worries about adherence to security policies, many concerns can be put aside when you consider that most of us are already using AI technology on a regular basis, often unaware that it is already embedded in existing tools and delivering considerable benefits. (TR)

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